Snow Policy - New York City Ballet

Subscribers

Snow Policy

 snowday
Manhattan in the snow
Winter may be beautiful, but it sometimes can present travel issues for ticket holders. In the great tradition of the theater, the show does go on despite snow or sleet or unsanded streets. The Company, unfortunately, does not control the elements and is committed to honoring its performance calendar.
  • All ticket sales, including George Balanchine’s The Nutcracker ™ are final. There are no refunds or exchanges.

  • If patrons cannot attend a performance, for whatever reason, they may donate tickets back to the Company and receive a tax deduction receipt for the full amount.

    Tickets may be donated back to the Company  by calling 212-870-5667 starting two hours before curtain time:       

    During George Balanchine’s The Nutcracker
    Between 11:30 am-12:30 pm for 1 pm performances
    Between noon-1:30 pm for 2 pm performances
    Between 3 pm-4:30 pm for 5 pm performances
    Between 4 pm-5:30 pm for 6 pm performances
    Between 6 pm-7:30 pm for 8 pm performances

    During Repertory:
    Between 5:30 pm-7 pm, Tuesday & Wednesday evenings
    Between 6 pm-7:30 pm for Thursday through Saturday evenings
    Between noon-1:30 pm for Saturday matinees
    Between 1 pm-2:30 pm for Sunday matinees

    Ticket Donations Online, click Here.

  • It is not the policy of NYCB or the David H. Koch Theater to cancel performances due to weather conditions.

  • In the case of severe weather conditions, patrons who feel it would be impossible for them to attend should contact the Box Office on the day of their performance to receive instructions as to how to proceed.                  

    David H. Koch Theater Box Office
    Telephone: 212-870-5570
    Box Office Hours:                  
    Monday:  10 am-7:30 pm
    Tuesday-Saturday: 10 am-8:30 pm
    Sunday:  11:30 am-7:30 pm