Gift Shop Policies

Returns:

New York City Ballet will accept merchandise returns for a full refund of the price of the item, under the following conditions:

• Return is made within 30 days from the date of shipment.
• Original packing slip is returned with the item(s).
• The item(s) has not been worn/washed or used in any way.

Return items will not be accepted without prior approval from a Customer Service Representative. To obtain approval for returning merchandise, call 212-870-4067, M-F from 10 am-6 pm or email us at giftshop@nycballet.com.

You must specify the reason for return: wrong size, incorrect item was received, item damaged in transit, defective merchandise, etc.

Return merchandise should be sent to:

New York City Ballet Gift Shop
David H. Koch Theater
20 Lincoln Center
New York, NY 10023

Please allow 4-6 weeks for refund to be processed.

Shipping & Handling costs will not be refunded. NYCB is not responsible for the mailing costs of return-merchandise shipments to NYCB.